Sierra Service Center
Had my steering column replaced January time frame. Took the truck in for a tune-up back in San Antonio and was told it was badly leaking and in critical need of replacement. The very service I was SUPPOSED to have received at Sierra Service Center. I'm quite unhappy with having spent in the neighborhood of $1000 just to have to spend it again 9 months later. Edit: After my review, the staff were very proactive in making my issue right. Even though my repairs weren't done through a NAPA dealer, they still worked to get me the full refund. I left it at three stars simply because the original part was close to failing less than a year after it was replaced.
Hello, Walt. We are sorry to hear about your misfortune. However, we actually worked on your steering gear, not your column. Your part was covered under the NAPA Peace of Mind Warrantee, so you didn't have to spend any money at all if it broke or was not functioning correctly. All you have to do is bring your vehicle to the nearest NAPA Auto Care Center and they should be able to replace it for you for free. We have seen NAPA reimburse customers in the past for this and we would love to help you out to save you some money if you'd be interested. Please give us a call at the shop and ask for Ernie. He is aware of the situation and would like to assist you in any way he can. Thank you.
- Sierra Service Center