Sierra Vista Auto Repair

⚠️ WARNING: Pattern of Overcharging and Unsafe Repairs at Sierra Service Center In November 2022, I was attending Advanced Leader’s Course at Fort Huachuca, Arizona, when my vehicle suddenly wouldn’t start in the parking lot. With limited options and being far from home, I had it towed to the nearest shop — Sierra Service Center. They diagnosed the issue as a rack and pinion failure and charged me $3,500 for the repair. With no other nearby service centers and needing to return to Texas, I had no choice but to pay. I chalked it up to bad luck and moved on. But the story didn’t end there. After returning to Texas, my vehicle began making shaking noises when turning, so I brought it to Volkswagen of Killeen, who told me bluntly: the repair was dangerously faulty — a “death trap” in their words. Fortunately, Sierra’s repair had a warranty, but it didn’t cover labor — so I paid another $800 to fix their mistake. Months later, I received PCS orders to return to Sierra Vista, and once again, my car had an issue — this time the turbocharger. Coincidentally (or not), the price quoted? $3,500, again. Different part. Same price. Same shop. Then I brought in my Toyota Corolla for a simple oil change. Again, I was hit with aggressive upsells for "required" services — things I had never needed in similar visits elsewhere. When I declined, I was told “everyone gets this service.” That was the final straw. After experiencing multiple inflated repair quotes, a dangerously bad install, and repeated high-pressure sales tactics, I’ve come to a firm conclusion: Once your vehicle is in their control, especially if you're unfamiliar with mechanics or stuck in a tight situation (as many Soldiers are), they exploit that vulnerability. Whether by fabricating problems, overcharging, or sabotaging repairs, there’s a pattern here that fits the behavior of a predatory shop. I initially posted a review like this on Google. It was mysteriously removed within days. So now, I’m reposting this across every available platform to warn others — especially Soldiers — about what I believe is a deliberate pattern of exploitation by Sierra Service Center. If you're stationed near Fort Huachuca, do not bring your vehicle here without getting a second opinion.

Wonderful staff and wonderful service. After my first experience I was sold. The staff’s attention to detail and transparent communication is superb. From the warm greetings, the genuine appreciation for choosing them to service your vehicle, and the ownership of future follow ups is unmatched. Thank you to the team. I will always keep coming back.

I’ve been going to Sierra Service Center for several years and the quality of their work is superb! My vehicles always run better after Ernie and staff take a look at them. Thanks, Jay, for giving me a ride. When I leave their shop, I know that the work has been done right.

The team zeroed right in to my vehicle's problem(s). No one else in town had been able to find it!!

I am very happy with the service.

I gave them a difficult problem to fix and the task of bringing my 20 year old vehicle up to standard mechanically.