Sierra Vista Auto Repair

I am a little late in posting but definitely want to share my experience. I drove here right before Thanksgiving to look at houses. As soon as I pulled into Sierra Vista my car engine light came on. Not long after it started feeling very sluggish. I had it looked at and was told it was toast. Thanksgiving was almost here and I decided to take it and get complete diagnostic check. Full disclosure, I did not mention what I was told. I had it in my mind car was a total loss (2021 Chevy Equinox with 44,000 miles). I got a call a few hours later and they were able to fix it! My car was under warranty and they took care of everything so quickly. This was two days before Thanksgiving. They moved my car to be worked on first and surprised me with it ready that next day! I was able to drive home (almost 10 hours) and see my kids on Thanksgiving! Car was great! I did not think the fix was unreasonably priced. The part alone was $700 from auto zone. They are honest, and they are good. It cost me right over $1,000. I will be taking all my car business there! Thank you guys so much!!

⚠️ WARNING: Pattern of Overcharging and Unsafe Repairs at Sierra Service Center In November 2022, I was attending Advanced Leader’s Course at Fort Huachuca, Arizona, when my vehicle suddenly wouldn’t start in the parking lot. With limited options and being far from home, I had it towed to the nearest shop — Sierra Service Center. They diagnosed the issue as a rack and pinion failure and charged me $3,500 for the repair. With no other nearby service centers and needing to return to Texas, I had no choice but to pay. I chalked it up to bad luck and moved on. But the story didn’t end there. After returning to Texas, my vehicle began making shaking noises when turning, so I brought it to Volkswagen of Killeen, who told me bluntly: the repair was dangerously faulty — a “death trap” in their words. Fortunately, Sierra’s repair had a warranty, but it didn’t cover labor — so I paid another $800 to fix their mistake. Months later, I received PCS orders to return to Sierra Vista, and once again, my car had an issue — this time the turbocharger. Coincidentally (or not), the price quoted? $3,500, again. Different part. Same price. Same shop. Then I brought in my Toyota Corolla for a simple oil change. Again, I was hit with aggressive upsells for "required" services — things I had never needed in similar visits elsewhere. When I declined, I was told “everyone gets this service.” That was the final straw. After experiencing multiple inflated repair quotes, a dangerously bad install, and repeated high-pressure sales tactics, I’ve come to a firm conclusion: Once your vehicle is in their control, especially if you're unfamiliar with mechanics or stuck in a tight situation (as many Soldiers are), they exploit that vulnerability. Whether by fabricating problems, overcharging, or sabotaging repairs, there’s a pattern here that fits the behavior of a predatory shop. I initially posted a review like this on Google. It was mysteriously removed within days. So now, I’m reposting this across every available platform to warn others — especially Soldiers — about what I believe is a deliberate pattern of exploitation by Sierra Service Center. If you're stationed near Fort Huachuca, do not bring your vehicle here without getting a second opinion.

Wonderful staff and wonderful service. After my first experience I was sold. The staff’s attention to detail and transparent communication is superb. From the warm greetings, the genuine appreciation for choosing them to service your vehicle, and the ownership of future follow ups is unmatched. Thank you to the team. I will always keep coming back.

I’ve been going to Sierra Service Center for several years and the quality of their work is superb! My vehicles always run better after Ernie and staff take a look at them. Thanks, Jay, for giving me a ride. When I leave their shop, I know that the work has been done right.

The team zeroed right in to my vehicle's problem(s). No one else in town had been able to find it!!

I am very happy with the service.

I gave them a difficult problem to fix and the task of bringing my 20 year old vehicle up to standard mechanically.