Sierra Vista Auto Repair

Absolutely Fantastic Service. Diagnosed and Repaired Vehicle within two hours, easy appointment, and phenomenal payment plan options. Paul and Bryce were absolutely amazing, and the texhs got the work done fast and well

WARNING TO ALL, They knowingly over charge on parts and the owner told me to not only write this review but admitted that to keep the doors open they over charge on parts. He stated that the markup they put on parts is based off volume and the cost of the part. His words to me after I questioned the 184% markup they were putting on the part that my vehicle needs were "On an engine the mark-up would only be 50%.........". Basically on higher priced items they know that they are not able to price the part significantly higher than it could be purchased elsewhere. He also stated that this is the business model they have been using for the past 30 years of business. I do not find value in being charged $541 for an AutoZone part that I could go and purchase for $189.99. That is 2.84 times above what the part cost at retail and most service shops don't pay retail because they have a wholesale or business account with companies like AutoZone or NAPA. I understand that business exist to make money but I expect them to be fair. The national average for a repair shop on a part that cost $189.99 would be around 65% markup, and I would have had no issues paying $275-$285 to support a local business. That is figuring they have a business account with AutoZone that gets them a 10-15% discount on parts. That would make their cost on the part $162-171. When I was on the phone with one of their service writers (they call them service consultants), Ernie told me that I didn't want the part from BMW because it would be more expensive. I should have asked him to tell me what the price was through them because I called Tucson BMW and got a quote on the cost of the part. The same part at BMW was $173.00, which means it should have been cheaper even using their parts mark-up matrix. I would also like to point out that the employees and the owner are only friendly when you are not questioning them. They get an attitude very quickly when you ask why they see the need to charge a 184% markup on a part. The last thing to note is that after taking our car to have them diagnose the AC blower motor not working we now have a warning light on for the SRS (supplemental restraint system). I would image they had to disconnect something to get a better look at the AC plenum and didn't bother to clear the codes set after diagnosing the issue.

Torren was my service consultant. I was impressed by his commitment to provide the high quality service I value. He is an excellent communicator and understands that relationships are the key to success. He is a great asset to this company and has a bright future in business. The work on my Subaru was very good and I really appreciate not having to drive to Tucson for factory recommended maintenance.

I've been doing all my car maintenance here for 2 years. I like this place, everyone is friendly and professional. They've gone out of the way and (one time) to much to make things right. I would recommend this place.

Incredible service! The staff is friendly, and they've gone the extra mile to ensure the experience is convenient and quick. They are transparent about work and parts required, and the prices are fair. I can't recommend this place enough at all!

SSC took on a huge project bringing an F350 back into excellent running condition. They were dogged in successfully tracing down a myriad of problems, installing upgrades & interfacing with locksmith & windshield replacement ppl. Forever patient with me. Expertise above expectations.

I am a little late in posting but definitely want to share my experience. I drove here right before Thanksgiving to look at houses. As soon as I pulled into Sierra Vista my car engine light came on. Not long after it started feeling very sluggish. I had it looked at and was told it was toast. Thanksgiving was almost here and I decided to take it and get complete diagnostic check. Full disclosure, I did not mention what I was told. I had it in my mind car was a total loss (2021 Chevy Equinox with 44,000 miles). I got a call a few hours later and they were able to fix it! My car was under warranty and they took care of everything so quickly. This was two days before Thanksgiving. They moved my car to be worked on first and surprised me with it ready that next day! I was able to drive home (almost 10 hours) and see my kids on Thanksgiving! Car was great! I did not think the fix was unreasonably priced. The part alone was $700 from auto zone. They are honest, and they are good. It cost me right over $1,000. I will be taking all my car business there! Thank you guys so much!!

Wonderful staff and wonderful service. After my first experience I was sold. The staff’s attention to detail and transparent communication is superb. From the warm greetings, the genuine appreciation for choosing them to service your vehicle, and the ownership of future follow ups is unmatched. Thank you to the team. I will always keep coming back.