Sierra Vista Auto Repair

This shop is truly a blessing to me. My car was having battery issues and 2hrs before closing they said they could take my car if I could get it there. The tow service had me there just before closing time. In route to the shop I called to see if they would still take my car and they basically said absolutely, "bring it in and we'll take care of you". My battery was under warranty at an in town auto store and they contacted that store and used my warranty so I wouldn't have to buy another one. Super cool and super grateful. For this I give them 5 stars. Also the owner is very personable and kind. The first guy I talked to on the phone was super frustrating to me. When I told him my car problems and asked if they would be able to work on my vehicle that day... His repeated response was that they are not a tow service and that's not the work they do. Despite continually telling him that I would take care of getting it to them, that I just needed to know that if i got it there, that they would be able to take me. I was grateful that he passed me to Ernie (and Ernie is part of my 5 stars), but for this I give 3 stars. They are super expensive. I was there for about 45 min and the last 10 min was gathering my stuff (I have a little one), signing paperwork and paying. And for them to change the battery that was free, make the arrangements for the battery to be delivered to them, and check the alternator it was $67 for labor costs. All I can think is that I also paid for keeping them late, and that's the only way I can justify it in my head. But on top of that, I repeatedly told them that the issue was more than the battery. That something is causing the battery not to hold a charge. At first they assured me that it was just a bad battery. That the battery posts were lose, even though they weren't lose when I checked them before calling the tow truck. Before paying however, I was informed to keep an eye on the alternator because it could be going bad, that it's not yet but could be headed in that direction. On my way home, my Check Gages light came on and I again started losing power. Because... Like I said... It was more than just the battery. So I feel that I paid $67 for a bandaid fix to get me home. I am super blessed that they got my baby and me home. Without them, it could have been much worse. But for this, I give 2 stars. In an emergency, I would absolutely use them again. They have great customer service. And they are willing to help. But for everyday repairs, their prices scare me too much. If I paid that much for a simple battery change, I can't even imagine how much I would pay for a major repair. Like I said it scares me to even think about it. And I'm sure the owner is going to say that their prices are for quality. But I know places that are more thorough and less expensive with just as high of quality. Quality doesn't haven't to brake the bank.

great job

Very personable and professional. I would highly recommend them to anyone who needs a mechanic who won’t screw your over.

I have taken both my car and my parent's car to Sierra Service Center and will always take all of our cars here. I had taken my parent's Ford Escape there to replace the brake light. In less than 10 minutes, Ernie and his team had the car done, and at a more than reasonable price. A few months later the same vehicle was taken in to screw a skid plate back to the car, and I was in and out of the door in less than an hour. My car just had it's alignment done, and I give them an A+. Their waiting room is very comfortable and they always offer you complementary water and coffee. I highly recommend taking your car to Sierra Service Center for any car repair!

Very quick and professional, I will certainly be taking my vehicle back to this outstanding shop.

Competent, Thorough and Personable Service If you're looking for cheap auto repair service, it doesn't exist unless your car is from the nineties or earlier. Today's cars are like your energy efficient appliances. They run efficiently, save the planet, cost a bundle to service and repair and don't last like the old stuff. That's just a fact of life now. The equipment and training a shop needs these days costs a horrendous amount of money compared to years gone by. That said, this is the place to take your ride in Sierra Vista. You would be happy if your doctor spent this much time and attention on you. And from my moderate experience at shade tree mechanics, the diagnostics, communication and final repair are of the utmost competence and quality, I don't put much stock in front office appearance, but this looks just right to me. Not too fancy and not too shop-like. Back to cost. It's fair and what I expected. They also give a military discount which helps. The dealership would have been way more. As far as I'm concerned, I've found a local shop I can trust to do honest, competent maintenance and repair at a fair price. I recommend you give them a try.

Absolutely fantastic service! Accurate estimate, fair price and quality work. Best part is that I was treated like a valued customer from the moment I setup the appointment and they made sure I was completely happy before I left. Could not have asked for a better experience!

The service is always excellent.

My AC blower motor stop working so took it in for troubleshooting. SSC troubleshot it and replaced resistor in 3 hours. Will be taking my vehicles there in the future for all services.

The service and customer relationship was above and beyond my expectations. We're new in town and really feel fortunate that we picked Sierra Service Center. The service reminded me of the type of service you use to get when the customer was important to the shop owners. Thanks for the pleasant experience during an unpleasant situation.