Sierra Vista Auto Repair

Rich, thank you for your comments. We have researched your case and can see we dropped the ball on the clip holding the coil wire to the distributor. The missing clip would allow the coil wire to hang loose and come in contact with the exhaust manifold and melt the insulation. The result would be that the engine would quit running. This is our fault and we apologize profusely. No excuse. We try for perfection and this is a case where we erred. The fuel line leak was at a connector and needed to be either adjusted or replaced. This request was overlooked by our technician as part of the work order. The fault was noted when you came to pick up the vehicle and we offered to make the correction at that time. You declined this repair. The experience you had was truly unacceptable and needs to be addressed up front. We are prepared to reimburse you for the coil wire and pick up and deliver your vehicle to address the fuel line issue, notwithstanding you live some 30 miles or so from our facility. We regret any inconveniences this may have caused but thank you for bringing this to our attention in order that we may make in house corrections so other customers can avoid issues you have expressed.

Hi Dale, Thank you for your comments. We are confused regarding your concerns, since you installed all your own A/C system components. When you brought your vehicle in your concern was the A/C system (which was installed and charged with refrigerant by you) was blowing hot. We conducted an inspection and found the system (rated at 4 lbs) had only 1lb of refrigerant. We did check the system for vacuum and it held at the time. Possibly there is a leak coming from one of the components which you installed. We do add dye in the refrigerant that can be identified through UV light. We would be pleased to offer a complementary inspection to identify leak sources with our UV inspection system. Here are the notes made by our technician and placed on your work order: “AC blows hot. Found leak detector all over passenger side of engine bay, also found that AC lines had been replaced, leak detector likely from that repair. Can hear and see compressor engaging. System had charge but charge was low only had 1 lb in the system, spec for this vehicle is 4 lbs. Replaced schrader valves and vacuumed system. System holding vacuum at -28 in.Hg vacuum. Charged system to 4 lbs and inspected system operation. Air blowing cold out of the vents and no apparent signs of leakage.” We do a complete inspection of every vehicle that enters our shop as a safety concern. We noted your “Check Engine Light” was illuminated in addition to other inspected items. You were quoted $3,300 and you declined most of the work. No work was performed without your expressed approval, hence we only proceeded with the work you specifically approved to include recharging the A/C system, Diagnosis of electrical fault in your taillight, which turned out to be a tail lamp circuit plate along with a bulb, which you did approve. We recommended flushes based on mileage and fluid appearance. You declined. We never recommended fuel injector replacement as stated in your review. We did however recommend a fuel injector service based strictly on odometer reading. Your Transmission had no signs of leakage and the fluid looked clean. We have included a photo of the undercarriage showing no leaks which was included in the Digital Vehicle Inspection of which you have a copy.