Sierra Vista Auto Repair

Thank you for your review Don. We do our best to make the customer number one. You obviously maintain your vehicles to the highest standards and it is our pleasure to have the opportunity to work with you and your vehicles. Jimmy and the Sierra Service Center team.

Alex, your 2002 BMW came in with a broken fan clutch. You were advised of this and declined to replace it. Further you were advised that your belt tensioner and pulley assembly also needed replacement. You had a nine hour drive in front of you to New Mexico and said you would replace it at the next BMW service center. Given the condition of your vehicle, we do recommend a detailed inspection. Please be prepared for a wait as the vehicle is in need of considerable maintenance service due to neglect. We appreciate your job does not allow you to remain in one location except for very brief periods, but please, Alex, take the time to get your vehicle up to basic operational standards as you obviously need the reliability. While we empathize with you, we cannot be responsible for your refusal to implement repairs we have recommended. The final result was considerable inconvenience on your part which we predicted. In our opinion we do not deserve a one star review for a set of circumstances we did not create, and not given the opportunity to correct. We do wish you well on your lengthy journeys and, with good maintenance, your vehicle should serve you for a long time into the future.. Jimmy and the Sierra Service Center team.

Thanks for your comments, Bruce. Our exclusive Bolt on Technology Digital Inspection System has been a real winner with our clients. This gives us an opportunity to show the exact status of a given vehicle, including photos of failing parts and actual transcripts from the technician working on the vehicle. We appreciate your business and look forward to being of service in the future. Jimmy and the Sierra Service Center team.

Thanks for your comments, Bruce. Our exclusive Bolt on Technology Digital Inspection System has been a real winner with our clients. This gives us an opportunity to show the exact status of a given vehicle, including photos of failing parts and actual transcripts from the technician working on the vehicle. We appreciate your business and look forward to being of service in the future. Jimmy and the Sierra Service Center team.