1
Sierra Service Center

Took my daughters car to Sierra Service Center, told them it drained the battery over night told them i thought it was in the radio or ignition. They told me it would be two hundred for a dynostic, I few hours later they called and said they needed a second dynostic and that would be another two hundred dollars. they called later and said they believed that it was in the ignition and if not their maybe it was in the radio.... They said they could fix it for a couple more thousand dollars. I would never go back there or ever recommend them....

Not surprised at your comments. However the electrical nightmare in your 20 year old Subaru due to the recent installation of an aftermarket push button ignition system by others, for which no wiring diagram exists, caused a severe parasitic draw on the system keeping various modules from going to "sleep". This was severe to the point it actually blew fuses in our Fluke multi meter. The only way to correct the problem was to remove the aftermarket and wrongly installed ignition system and replace it with the Subaru original equipment ignition lock cylinder and switch. This process involves removing the steering column assembly and once everything is replaced, of course testing of the systems and making sure the Subaru wring diagram actually matches the final revised wiring with the new ignition switch installation. This is a significant process and cannot be short cut. The reason the radio was brought up relates to its' recent aftermarket installation. Initial testing showed it was not the source of the parasitic draw but as stated above, the entire system would need to be tested following correction of the obvious electrical drain issue of the aftermarket push button ignition system. The man hours involved in chasing down the non standard "custom" wiring issues, and eventually the parts component replacements indeed brought the total to just over two thousand dollars. We certainly understand your frustration but unfortunately the vehicle you brought in had very serious electrical issues needing correction to make it reliable transportation once again.

- Sierra Service Center
5
Sierra Service Center

2
Sierra Service Center

Customer service is great and they were fast for me but they charged me so much for just front rotors and brake pads that it really hit me hard . I have an old vehicle where parts should not run that much. They originally quoted me $1200.. I was in a really tough spot and just was thinking about my safety… ended up costing 800+ cause I didn’t bleed the brakes I know things can be expensive, but this

5
Sierra Service Center

Very impressive customer service by James.. Exceptional knowledge of parts and services needed thanks a lot for all the help

5
Sierra Service Center

I drove to Sierra Vista from Tucson with my grandson on a possible vehicle purchase. We took the truck to Sierra Service Center for a pre-sales inspection. This play is top-notch in my opinion. A VERY detailed report (with photos) of all issues with the vehicle - and at a super reasonable price. Very courteous employees too. I wish they were located in Tucson! If I ever have the need to go to SV again to buy a vehicle, I wouldn't hesitate to take it to Sierra SC!

5
Sierra Service Center

Great customer service

5
Sierra Service Center

Thank you for exceptional customer service. We really appreciate it! Thank you for alerting us that the engine might be under dealer warranty. You saved us a ton of money! We would highly recommend you to anyone looking for excellent auto repair service.

Thank you for your kind words, Miriam. We do pay attention to recalls on each vehicle arriving to our facility and make customers aware of possible warranty work available at dealerships. Glad we were able to help you out and get the services you were entitled to.

- Sierra Service Center
5
Sierra Service Center

Excellent service, friendly technicians and office staff. Cody, Han, Amber in the back are wonderful. James is great up front. No complaints, will return with my other vehicles.

5
Sierra Service Center

Always great service

Thanks for your comments, Harry!

- Sierra Service Center
5
Sierra Service Center

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