Sierra Vista Auto Repair

Thank you for your comments, Anthony. There was obviously some miscommunication in the diagnosis and recommendations needed to get the marker lights on your Chrysler 300 into operational conditions. The existing markers had two separate failures. The left rear LED strip had a defective electrical connector. The right front LED strip was not functioning and needed replacement. The left front replacement of the front LED requires the removal of the front bumper as a radiator support bracket interfered with access to the LED hardware. The connector seemed to work on an intermittent basis. The wires could be wiggled and the LED would energize from time to time. You brought a box with aftermarket components which appeared to be suitable to replace all corners. We are not sure what the pictures you sent are showing. We can confirm we did not cut or splice any wires as we did not have approval from you beyond diagnosis. Diagnostic procedures are limited to tracing faults, in order to prepare an estimate. Following the diagnosis, we did prepare an estimate for you. You declined the service, which is absolutely the prerogative of the customer. You were not “ripped off”. You agreed to the diagnostic fee in advance and upon presentation of the estimate to install your components, declined service. Your unfounded remark regarding a warning to military personnel borders on scandalous and we do not appreciate your implication that we rip off our customers after being established in Sierra Vista for over thirty years. You were unhappy with your estimate, we get it. You obviously take pride in your vehicle (rightly so, it is in very good condition) but your final sentence is simply out of line. P.S. I am a veteran having served in combat conditions as well. Not in the least interested in exploiting our troops. 04/09/2025

Thanks for you kind words Emily. We really appreciate your business. Your Honda Odyssey is well maintained and should give you years of reliability.

Would you please elaborate? We have no record of having performed any work on your vehicle. Your total lifetime spending with this company is $0.00. We will be contacting Google to remove your cryptic one star review.

This is in response to your review and comments. We are sorry your recent experience ranked as low as you indicated. It is true we have a new crew up front however they have built up experience quickly and are providing excellent service to our customers. While you are correct we had your vehicle in our shop for six days (which did include a two day weekend), the bulk of the time was waiting for parts which had to be special ordered from Phoenix. All of these components, which were recommended based on inspection of the components needing replacement, as well as delivery times were approved by you prior to being placed on order. You were kept informed of any and all delays. At check out you appeared satisfied with our service and the delayed delivery time was discussed but seemed to be acceptable. Your negative comments made on line honestly surprised us given your positive demeanor at check out. Notwithstanding the extended time, which included an extension to the vehicle rental at no charge to you, your vehicle was delivered with all repairs and services approved, and as of this time is in extremely good condition (which in our opinion shows you obviously take pride in vehicle ownership by keeping all maintenance and services up to date). We are not sure what you mean by our shop using automated diagnostic tools “don’t take a thorough look at the scope of work until they get into it”. We do use state of the art digital vehicle inspection services which we provide at no charge to all vehicles processed in our facility. This is routine in nature and allows customers to have a digital health check up of their vehicles. Based on this report customers can elect to approve or decline recommended services. We would be pleased to discuss any of the comments we have made herein at your convenience.