Sierra Vista Auto Repair

Great service very professional found problem great shop

Avoid this place like the plague, the service center has asked me to elaborate on my ranking I attempted to have brake pads changed at this location and indicated to the individual that I had purchased brake pads and have them in my possession They were more than willing to perform the work, until the individual I was dealing with suggested that I would need rotors also I explained that I did not and at that point they were incapable of doing the brake pad replacement unless I bought those through them which it is a NAPA service center, I explained that I had NAPA parts that I had purchased myself at NAPA Sierra Vista but because I was not going to purchase rotors from the Service Center that I didn't need, they no longer had any interest in doing the work I needed oompleted. So in short if I wasn't going to allow them to sell me something that I did not require, they were not going to do any work on my vehicle whatsoever, sounds like a great deal to me, doesn't it to you?

They aided me with an emergency vehicle repair which brought me back on my feet within a day. It was expensive but I understood. They’re service and professionalism is some of the best I’ve seen. Will be coming back.

We worked with Ernie last year and were pleased with the customer service and work completed. Ernie has since retired, so our recent experience was not good. It took 6 days to order and replace a water pump and associated hoses, swap out a headlamp, and change the oil. We had even waited 2 days for them to take the truck by appointment! With every status check, the time to complete, parts needed, and cost went up. We don't know where the problem lies with this shop, but clearly they need to train the mechanics and front office in estimating and scheduling. They use automated diagnotic tools so they don't take a thorough look at the scope of work until they get into it. We rented a car from them and they only charged us for 2 days, which was nice; hence two stars. Still, we won't be going back to Sierra Service Center.

This is one of the worse mechanics i have ever been to in my life. If you're a woman beware they will take advantage and overcharge you for below par work. I recently took my car to this mechanic in Nov of 2022 my car started shaking and wouldnt start. I had been to them a few years ago and worked with an older gentleman. He was great had no complaints. So decided to take my new car there in November when i had issues. Had the car towed there thru AAA and informed them i needed a new computer according to Priority. But they insisted on doing their own diagnostics. I was informed i would need more work then $900 for the pc and it would total $4200. But in the end I paid over $4600 they even charged me for the tow from AAA i dont even know how they did it. When I received my car back i could tell they had been personally driving my vehicle they had clothes and jacket in my backseat and the miles. My owners manual was gone they refused to acknowledge taking it or to replace it. The red lightening sign keeps popping up on my dashboard; I have to do a relearn process I found on Youtube at least once a week. My radio doesnt work correctly when I try to turn the station or volume never had that issue before they worked on my vehicle. I called them about it no more than 30 mins after leaving. They said their work doesnt affect the radio, but I was told the pc controls the entire electrical. And now my car is so loud driving on the highway I cant hold a convo on the phone or with a passenger. Im looking into ways to legal action in Arizona, if anyone knows please contact me. But I will never go to this business ever again unless to serve them legal papers

I had a hum coming from my truck. Dropped it off with Sierra service center. They determined it was the rear end. I have an extended warranty. They estimated 2600$ in repairs. The shop told me it was going to be 4400$. Then when I threatened to have it towed to a different shop that quoted me 3250 at most they dropped the bill to 3400$. I agreed since the towing and diagnostic would cost me more that the difference. We agreed on Friday. They said they would get the parts ordered. They told me it would be finished Monday or at the latest Tuesday morning. After repeated calls Monday, Tuesday, and Wednesday they finally got it finished Thursday at 5pm. Ended up costing me an extra 5 total days of a rental car. I will not be going back there ever. And if you do go there be sure to check the bill and call other shops for estimates after the diagnosis. Hands down the worst experience I have ever had with a repair shop.

I just had some service done on my 2010 Silverado. From the minute I walked in to make an appointment yesterday afternoon, dropped off at 8am, today until all work was done by 2 o'clock this after noon, I was very impressed with Ernie and his crew. In fifty years of driving I have been to a lot of dealers and repair shops. Sierra Service Center is bar none the best!!! The courtesy respect and professionalism, on display there reminds me of the expression "old school" I remember when you pulled into a gas station and the attendant greeted you in a bow tie and a uniform, asked you what you would like what grade and how much, brought the oil dipstick to the driver for him to see, checked fluid levels, checked tire pressure, and last but not least washed all the windows AND the mirrors. Needless to say those days sadly are gone. However after today, there could still be joy in Mudville tonight ( old Poem) Sierra Service center lives up to its name. A short time after I dropped my truck off I received an email with pictures of all inspections and or corrective actions at my discretion. No signs "no customers beyond the red line" stuff. The pics were better than I could have seen myself in person if I was there looking over the mechanics shoulder. After I talked to Ernie, work approved, service completed, truck back in my hands early afternoon. This is the only time I can remember that I left a repair shop felling I got my moneys worth and all work was done property. I will be going back on a regular basis, customer for life. Preventive or unexpected, go to Sierra service center. If I could give six stars I would.

These guys are totally trust worthy and very detailed. I always leave feeling like the work I got done was done correctly. I never have issues with my vehicle. The service is preventive instead of reactionary so if you're looking to stick with a vehicle a long time and get the most out of it, then go with someone you can trust like these guys. They will recommend everything you need done to your vehicle but let you pick and choose what work to have done at that particular time and don't try to pressure you to do it all right then and there (in case you can do some of it yourself or don't wish to spend that much on a given day) which I really appreciate.

Charged me almost $200 for nothing, they didn't diagnose the issue with car nor attempt a repair that was easily done for far cheaper at dealership

Don't waste your time and money here worst place to go better off at big 0 tire